Refund Policy Overview

Property Point Urban Kenya is committed to providing high-quality real estate marketing, listing, and consultancy services. This Refund Policy explains the circumstances under which refunds may or may not be issued.

Eligibility for Refunds

Refund requests may be considered only under specific circumstances where payment was made in error or a purchased service was not delivered as agreed.

• Duplicate payments made accidentally
• Billing errors or unauthorized charges
• Failure to activate paid listing services
• Non-delivery of confirmed consultancy service

Non-Refundable Services

Certain services are non-refundable once processing or delivery has begun.

1. Premium property listings already published.
2. Advertising and promotional campaigns already launched.
3. Completed consultancy or advisory sessions.
4. Customized marketing or digital branding services.

Refund Request Process

To request a refund, customers must contact our support team within 7 days of payment and provide relevant transaction details.

Refund requests are reviewed on a case-by-case basis, and approved refunds will be processed through the original payment method where possible.

Processing Timeline

Approved refunds are typically processed within 7–14 business days, depending on payment provider timelines and banking procedures.

Contact for Refund Inquiries

For all refund-related questions or claims, please contact Property Point Urban Kenya customer support through the official communication channels provided on this website.